Job Description:

Position Overview:The Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and direct work processes at the job sites. The Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The Lead Installer is also responsible for performing order verification's as required by the business and is a liaison to sub-contracted installation teams. The Installer will be involved in recovery projects. The Installer also strives and inspires others to achieve and maintain 100% "Very Satisfied" customers.ResponsibilitiesAccountabilities:Coordinate and verify installation schedules with Project Coordinator andor Installation Supervisor for jobs assigned to the in-house installation crewDirects work processes while at the job sites.Identifies from work order form method of installation, work procedures, material(s), tool(s), and work aid requirementsInstalls windows and doors to wallsopenings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella CorporationTest the operations of each unit, demonstrates operation of products to the customerEnsures that the job site is clean and tidy after installationCommunicates effectively with customers and serves as a reputable Pella Mid-Atlantic representative on all job sites.Trains operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise.Ensures customer completes the Certificate of Completion and collects any outstanding customer balances.Demonstrates a commitment to the highest quality of work.Performs order verification's as needed to meet business needs.Conducts job site inspections of sub-contracted installers as necessary to meet business needs.Performs recovery work as required to meet the business needs.Ensures that all productmaterial removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel andor project coordinator is alerted to any productmaterial returnsUses, maintains, and stores company provided tools appropriatelyMeets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the managerMust have a valid driver's license and be in compliance with company Fleet Safety PolicySkillsKnowledge AA or Technical degree preferred, High School Diploma with experience4 -5 years construction experience with leading projectsPrior knowledge of general construction applications and terminology andor window and door applications or components is desirable but not munication Skills:Strong listening skillsSpeak clearly and persuasively in positive or negative situationsRespond clearly, concisely and promptly to questionsrequests via phone or emailWrite legibly and informatively; read and interpret written information; edit work for spelling and grammarAbility to present information in one-on-one and small group situations.Mathematical Skills: Ability to Add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions and decimals.Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products.Reasoning Abilities: Carry out instructions in written, oral, or diagram form.Deal with problems involving a few concrete variables in standardized situations.Relate across a broad and varied internal and external customer anizational Time Management Skills: Establish priorities; work independently; proceed with objectives and little supervision.Meet company established job performance standards, investigate ways to improve, and promote quality and productivity.Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations.Attention to detail, demonstrates accuracy and thoroughness.Adapts to changes in the work environmentObserves established safety and security procedures.Consistently at work and on time; ensures work responsibilities are covered when absentPella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the companyPella Mid-Atlantic is an Equal Opportunity Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status