Job Description:

Job Title: Help Desk SpecialistEmployment type: 6 month contract Location: Glen Allen, VA - fully onsite Work Schedule: Monday - Friday 8:30am to 5pm Pay Range: $20-24hr Type of company: Real Estate Investment Sponsor Why hiring? They are onboarding multiple properties per month and their current IT team will be going to those sites to dismantle IT equipment and set up new equipment. They will need someone who can stay at the home officeheadquarters and make sure that things are connecting correctly! SummaryOur client's Help Desk Specialist role will ensure proper computer operations so that end users can accomplish organizational tasks for both the real estate and property management pieces of the company. This includes supporting your team with receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as require that the individual give hands-on help at the helpdesk level.Qualified candidates must have the ability to communicate to the company's corporate and property teams at both technical & non-technical levels. The perfect candidate is confident in their abilities, willing to apply their knowledge daily, and has the mindset to dig into deep issues and find solutions. Ideal Portrait of a Senior Help Desk SpecialistPatientProblem solverOutstanding troubleshooting abilityStrategic thinkerHighly detail-orientedAble to multi-task and juggle multiple projectsSelf-starter, strong work ethic and result orientedExcellent verbal and written communication skillsImpeccable follow throughPrimary ResponsibilitiesAddress escalated help desk ticketsWill work closely with Sys Admin and Sr. Help DeskServe as the help desk resource for our company and CS Living staffRecord, track, and document help desk requests and problem-solving processesPerform computer refresh rolloutsSet up new employees and configure workstations; decommission former employee workstationsHelp facilitate offsite setups, including telecom, wireless, copiersscanners, printers and firewallsHandle onsite, hands-on workstation troubleshooting that cannot be resolved remotely in both properties and our corporate officeMonitor open help desk tickets and assist with timely resolutions, escalating as needed to teamParticipate in technology auditsquestionnairesWork with end-users to promote technology adoptionConform with and abide by all regulations, policies, work procedures and instructionsPerform related duties consistent with the scope and intent of the positionTravel as needed to property sites for onsite support and setupKnowledge and Skills RequirementsAssociates degree or higher in a Technology related field, or working equivalent1-2 years' work experience in related fieldTicketing system experienceStrong decision making and problem-solving skillsKnowledge of basic computer hardware and applications softwareStrong organizational skillsEffective communication skills (both verbal and written, as we have remote employees)Ability to work effectively alone and prioritize workloadsTechnology certifications in computer systems is a plus*Some travel may be required between offices.