Job Description:

TITLE: Operations ManagerEMPLOYMENT CATEGORY: Regular, Full-Time Exempt PositionLOCATION: Fort Lauderdale, Florida SHIFT: DayFlexible (Available on some weekends and evenings)REPORTS TO: General Manager OBJECTIVEMISSION The Operations Manager serves as a crucial leader in ensuring the smooth execution of roofing projects by overseeing scheduling, installation, and the day-to-day operations of administrative departments such as permitting, purchasing, and warehouse management. This senior-level role involves providing leadership, motivation, and training to the operations department while maintaining company standards and nurturing a positive work environment.DUTIESRESPONSIBILITIES:Project Oversight:Quality Control: Quality control is paramount to our business success. It is imperative that every team member, including those responsible for overseeing quality control, laborers, and subcontractors, is held accountable for the quality of their work. This involves meticulous oversight of city inspections, analyzing reasons for passfail outcomes, and collaborating with the team to address recurring deficiencies.Production Scheduling: Driving production scheduling is essential to maximizing the efficiency and productivity of our resources. This includes strategic allocation of manpower, equipment, and materials to ensure seamless project execution while meeting deadlines and maintaining quality standards.Adherence :Operating within the agreed-upon budget for each client site is a priority. This involves careful management of expenses such as overtime, purchasing, and other project-related costs to ensure financial objectives are met without compromising on deliverables or quality.Close-Out Management: Overseeing all aspects of project close-outs is crucial for customer satisfaction and operational excellence. This includes coordinating punch list activities, ensuring timely resolution of outstanding items, and holding the team accountable for meeting closure deadlines.Leadership Oversight:Strategic Leadership: Offer strategic direction, coaching, and mentoring to the production team to drive operational excellence and achieve business objectives. Streamline systems and processes to enhance efficiency and productivity.Project and Construction Management Teams: Directly oversee the Project Management (PM) and Construction Management (CM) teams, guiding them in their roles and facilitating their professional development. Identify areas for improvement and arrange training sessions to enhance their skills and expertise.Subcontractor Teams: Ensure subcontractor teams adhere to our onboarding and production standards. Verify the accuracy of subcontractor billings and foster positive relationships between us and subcontractor crews to ensure seamless project collaboration.CM and PM Meetings: Facilitate effective communication and collaboration by coordinating regular meetings among CM and PM staff. Ensure that assigned tasks are completed promptly and efficiently.Adequate Resources: Guarantee that associates and installers have the necessary tools, materials, and resources to fulfill their daily responsibilities. Determine staffing levels based on labor needs and production requirements to maintain optimal operational functionality.and Development: Provide comprehensive training for installers, technicians, drivers, and warehouse staff to enhance their skills and proficiency. Foster a culture of growth while ensuring a positive work environment.Performance Reviews: Conduct regular performance reviews for the operations department, focusing on individual development and growth opportunities. Provide constructive feedback and support to help team members excel in their role.and Motivating: Serve as a mentor and motivational leader to inspire and empower team members to achieve their full potential. Foster a collaborative and supportive work environment where everyone feels valued and motivated to succeed.Billing Oversight:Re-Roof Collections and Accounts Receivable (AR): Take charge of re-roof collections and AR processes, ensuring that invoices are promptly sent to clients and follow-up communication is conducted diligently. Monitor the timely collection of outstanding payments to maintain healthy cash flow. Responsible for overseeing all aspects of re-roof billings.Accuracy and Timeliness of Wood Logs and Change Orders: Verify that wood logs and change orders are generated accurately and in a timely manner. Ensure prompt delivery to the client and obtain necessary approvals as required to facilitate smooth project progression.Client Experience Management:Client Satisfaction: Take proactive steps to administer a positive client experience throughout the re-roof project lifecycle. Strive to ensure that clients are satisfied both during and after their project. Address any concerns or issues promptly to maintain high levels of satisfaction.Client Escalations: Act as a point of contact for handling escalated issues from difficult clients. Employ effective communication and problem-solving skills to resolve disputes and restore client confidence in our services.Operational Issues: Identify and address daily operational challenges that may arise during the course of re-roof projects. Develop comprehensive plans for resolution and oversee their implementation to ensure timely and effective resolution of issues.Hoc Tasks: Undertake any additional tasks or responsibilities as assigned, demonstrating flexibility and a willingness to contribute to the overall success of the client experience and operational efficiency.SkillsExperience Requirements:Five Years Minimum Experience in Residential Roofing: Demonstrated expertise with at least five years of hands-on experience in the residential roofing industry, showcasing comprehensive knowledge of industry standards and best practices.Five Years Minimum Experience in ManagementSupervisory Role: Proven track record of at least five years in a management or supervisory capacity, exhibiting strong leadership abilities and the capacity to effectively oversee and motivate teams.Excellent Communication Skills: Proficient in verbal and written communication, with the ability to articulate ideas clearly and concisely. Bilingual proficiency in English and Spanish is anizational Proficiency: Highly organized, detail-oriented, and adept at planning and executing tasks with precision to ensure optimal outcomes.Team Player Mentality: Demonstrated ability to function effectively as a team member, assuming various roles and responsibilities as needed to accomplish project objectives and deliver exceptional results.High Ethical Standards: Possesses a strong moral compass and ethical standards, conducting business with integrity, honesty, and transparency.Proficiency in Software Applications: Skilled in using software applications such as Microsoft Word, Excel, PowerPoint, Outlook, and construction-related packages to streamline processes and enhance productivity.Strong Business Acumen: Exhibits strong business, presentation, and construction math skills, coupled with a self-motivated and proactive approach to problem-solving and decision-making.Ability to Handle Stressful Situations: Capable of competently managing stressful situations, analyzing multiple options, and selecting successful pathways forward. Confident in elevating issues when necessary to ensure timely resolution and mitigate risks effectively.