Job Description:

About Us:Blackbridge Investment Group is a leading provider of Merchant Cash Advances (MCAs), dedicated to empowering businesses with quick and convenient access to working capital. We pride ourselves on being a customer-centric organization, committed to helping businesses thrive. As part of our growth strategy, we are seeking a dynamic and customer-focused individual to join our team as a Merchant Account Manager.Position Overview:The Merchant Account Manager at Blackbridge Investment Group plays a pivotal role in building and maintaining strong relationships with our merchant clients. This position serves as the primary point of contact for merchants post-funding, ensuring a positive experience and facilitating ongoing communication. The Merchant Account Manager is responsible for proactively addressing merchant needs, identifying and resolving payment issues, and promoting renewals and refinancing opportunities.Key Responsibilities:Relationship Management:Initiate and maintain regular communication with merchant clients to build rapport and trust.Establish a strong post-funding relationship, ensuring that merchants view Blackbridge Investment Group as their trusted financial partner.Act as the merchant's first point of contact for all non-underwriting related inquiries and concerns.Proactive Outreach:Reach out to merchants periodically to assess their financial needs and overall satisfaction with our services.Address merchant inquiries promptly and professionally, providing solutions and guidance as needed.Payment Issue Resolution:Monitor merchant accounts for payment adherence and identify potential payment issues early.Proactively work with merchants to rectify missed payments and create solutions to keep accounts in good standing.Collaborate with the Collections team when necessary, serving as a bridge to prevent accounts from progressing to collections.Renewals and Refinancing:Identify opportunities for renewals or refinancing based on merchant eligibility.Collect initial renewal information, such as updated bank statements and financial data, to facilitate pricing and underwriting processes.Default Mitigation:When merchants initially default, attempt to understand the reasons behind the default and work towards solutions to rectify the situation and get the merchant back on track. Qualifications:Bachelor's degree in Business Administration, Finance, or related field (preferred).0-3 years experience preferred. Strong customer service and interpersonal skills.Excellent communication and negotiation abilities.Proven ability to build and maintain relationships.Detail-oriented with strong organizational and problem-solving skills.Experience in financial services, account management, or customer success is a plus.