Job Description:

Title: Desktop Technical Support - Level 2 and 3 Duration: 6 Months (Contract to Hire)Location: New York, NY 10019 Pay rate range: $35hr to $39.56hr on W2Summary:As part of the end user support services team, this position is responsible for providing 2nd and 3rd level for the end users regarding issues with hardware and software for desktop and laptop computers, network connectivity from home and office, all types of printers, corporate email, mobile devices, scanners, and a multitude of software applications including but not limited to all Microsoft Office products.This position reports to the Associate ServiceDesk Director Responsibilities:Provide Level 2 onsite and remote day to day support for customers regarding their hardware and software application needs.Assist customers in a timely manner adhering to company established teract with ServiceDesk Level 1 staff to assist with resolving customer depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, device drivers, and associated depth knowledge of the Microsoft O365 suite of applications -- Word, Excel, PowerPoint, Outlook, etc.Ability to configure and troubleshoot email clients such as Microsoft Outlook.Work with other IT resolver groups to resolve issues out of ServiceDesk scope.Work in a professional and constructive corporate environment.Document and record procedures for new hardware and software deployments.Configure, deploy, and support mobile devices such as Android, and iPhones for customers.Lead and supervises IT projects as directed by the Associate Director.Work with Configuration Management systems such as SCCM & JAMF (formerly Casper Suite"‹).Support the Maintenance of the corporate device image and Software Packages in self-service.Monitors and reports on SoftwareHardware compliance using established asset management process.Administers software updates & patch management remediations for non-compliant devices.Azure AD & On-Prem AD device management administration.Familiar with EDR anti-virus Malware protection management.Understanding of login scriptsGPO.Identifies software application, network and hardware malfunctions and takes appropriate action to resolve.Qualifications: Self-discipline:Must be self-disciplined and be able to prioritize tasks in order to meet deadlines, deliver solutions by the promised date and stick to a task until it's finished.Excellent problem-solving skills:Must be an excellent problem solver, able to see a problem through until its resolution. Candidate must be willing to work until the solution is satisfactory and the customer is happy.Attention to detail:Must have great attention to detail to be able to detect tiny miscalculations and errors. Needs to be patient enough to go through every detail to detect the source of any glitch.Great communication skills: Must have great listening skills as well as the ability to explain technical concepts to customers that are not technical.Passion for technology:Should always stay up to date on the latest tech developments.The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan. Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.