Job Title:
US - Field Technical Spt Cons I - US1

Company: Experis

Location: Nebraska City, NE

Created: 2024-04-23

Job Type: Full Time

Job Description:

Experis IT ManpowerGroup has partnered with a leading financial organization in the Lincoln, NE area for a Contract to hire Printer Technician role to assist their team. This is an on-site role. Industry: Information Technology Title:  Field Technical Spt Cons I Location:  ONSITE- (Lincoln, NE) Duration: 12 months (Contract to hire) Pay range: $20.63 per hour. JOB DESCRIPTION: This customer facing, PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to Client's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. Demonstrated core competencies of success in this position are: • Strong mechanical aptitude, working with tools and various alignment apparatus.  • Alignment with customer's business needs while maintaining HP's contractual commitments. • Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.  • Able to balance and prioritize multiple activities and issues. • Successful cause and effect understanding of financial perspectives on the business.  • Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations. • Attention to detail and commitment to administrative responsibilities. • Exercise solid business based decision making skills, taking appropriate risk to insure that both HP's and the customer's business need are met. • Independent thinking while adhering to standard technological/mechanical and business procedures. • Industry / company knowledge that provides solid technology solutions and options to the customer. • Ability to quickly and accurately evaluate a technical situation while managing the operational challenges. • Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards. Requirements: • Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight. • Availability to work both scheduled and unscheduled overtime. • Participate in assigned work during non-traditional workdays, holidays and shift work. • Onsite customer facing experience. • Technical/mechanical hardware repair experience. • Demonstrated technical/mechanical aptitude for learning new technology. • High School diploma or equivalent, plus additional hardware technology training. College preferred.