Job Description:

Customer Experience CX Internship Headquarters Office, 625 State Street, Schenectady, New York, United States of America Req #1979 Thursday, April 11, 2024 Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP! We are continually evolving the way MVP uses technology to grow our business, digitally transforming the organization using modern technologies and platforms (.NET Core, React, Azure, etc). The Customer Experience Team is a critical part of the digital transformation, managing and driving roadmap development for MVP digital product(s). The Product Management Intern will serve an important function within our Customer Experience team at MVP to help drive best in class experiences for our customers across our Gia mobile app, Gia member online web experience and non-digital experiences. The role will provide experience with discovery, delivery and analytics processes across multiple product and business areas. You will be paired with experienced Product Managers who will provide mentorship and guidance for these efforts and work closely with digital engineering, business subject matter experts, user experience and our customers to deliver impactful and positive experiences. Responsibilities of this position will include the following: Assess customer & business needs, perform market research and produce data-based proposals on how to reach desired outcomes. Work with customer experience team, business owners, and technical teams to gain alignment on path forward. Work across the business to prioritize epics/features, organize product increments, and present on findings and paths forward. Present clear and well-defined goals for product increments Participate in solution strategy process to ensure that solutions being defined align with incremental goals. Work with product and business owners to ensure feature prioritization is representative of the product roadmap. Track and manage metrics to measure product performance (e.g. adoption metrics, customer satisfaction, etc.) Position Qualifications Minimum Education: College coursework required towards a degree in technology, design, business or related field. Rising juniors or seniors in a Bachelors-level degree program preferred or someone pursuing graduate studies. Required Skills Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation. Ability to handle multiple workstreams simultaneously and meet deadlines. Ability to create presentations and present to stakeholders. Excellent planning, facilitation, and organizational skills. Ability to influence technical and non- technical partners. Ability to be a product evangelist. Interest in and high-level understanding of the product management discipline Interest in Agile software development Interest in the health care vertical Ability to understand the long-term ("big picture") and short-term perspectives of situations. Understanding of the software development lifecycle. Passionate about customer success and customer results. Ability to gather and analyze data from qualitative and quantitative sources This role is hybrid to Schenectady with 2-3 days per week in our headquarters office Hybrid to Schenectady, NY, in office two days a week About MVP MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors , including but not limited to geographic location ; relevant experience, education, and training; and the nature of and demand for the role. In addition, we offer a comprehensive benefits package that includes: Considerable paid time away from work including PTO (Paid Time Off), s ick t ime, service t ime o ff, p aid h olidays, and f loating h olidays , allowing you to take time off when it suits you best. Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement. Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family. Life insurance and disability coverage to ensure financial security for you and your dependents. An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected. Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning. A best-in-class employee Well-Being program to support all dimensions of your health and wellness. MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about total compensation and benefits will be provided during the hiring process. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@ Please apply and learn more - including how you may become a proud member of our team. Other details Pay Type Hourly Min Hiring Rate $18.00 Max Hiring Rate $25.00