Job Description:

Our client is looking for a Vice President of Operations. Job Summary Lead the implementation of operational strategies and objectives across multiple revenue generating departments. Understand each product and manage improvement of operational efficiency. Exceed the product delivery of overall customer satisfaction based on established production indicators. Consistently challenge each aspect of the operational process to improve product margin. Meet with Customers and Vendors to consistently improve relations and ensure their expectations. Work closely with finance and technology to improve product operations and gross margins and manage an expense budget to company's expected variance each month. Research, analyze, validate and document effectiveness of existing operational business processes and develop strategies for meeting Company goals and objectives. Job Responsibilities Manage Operation staffing, supervision, scheduling, development, evaluation, and performanceManage process changes, enhancements and modifications to facilitate implementation of new or improved business processes. Communicate to department heads such changes and modifications using appropriate communication tool(s)Responsible for development and management of department budgetEstablish performance goals for each department and direct reportMonitor department performance against performance goals to ensure that customer expectations are exceededInterface with Client Manager, Sales or others, as needed, to ensure client satisfactionCollaborate in planning, design, development, testing and implementing new technology or enhancements to existing technologyEstablish/Enhance and monitor performance reporting systemsSupport all departments to meet production goalsWork with department heads to ensure all company policy and procedure manuals are current at all timesSubmit relevant monthly operating data to PresidentUnderstand and support the company's goals and objectivesParticipate in corporate strategic planning as requiredProvide a work environment that promotes positive energy, creativity and teamwork among associates.