Job Description:

Job PurposeCome join us!  We have a fantastic opportunity for a self-motivated, customer-oriented person with excellent communication skills. Our Appliance Repair Technicians represent our brand at customer locations to diagnose, troubleshoot and repair our domestic premium appliances.    Key ResponsibilitiesTravel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.Level and adjust equipment to include plumbing, gas and electrical connectionsInstall and instruct customers on the proper use of equipmentOrganization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)Complete all service calls and warranty documentation in an accurate and timely mannerMaintain required parts inventory by ordering replacement parts as necessary and conducting inventories as requiredMaintain the delivery truck in safe and working orderRequirements100% local daily travel requiredA valid drivers licenseHigh school diploma or general education degree (GED)Knowledge of basic plumbing and electrical skillsGood computer skills with knowledge of Microsoft OfficeAbility to apply concepts of basic mathAbility to read, write and comprehend instructions, correspondence, and memos in EnglishAbility to multi-taskAbility to work professionally with colleagues and be a team playerAbility to manage difficult customer situationsMust be self-motivated, customer oriented person with excellent communication skillsWorking ConditionsGenerally works in a customers home but may be exposed to extremes in temperature, humidity or wetness when in transportationMay occasionally walk on slippery or uneven surfacesMay have exposure to dust, gas, fumes or chemicalsOn occasion, may use special visual or auditory protective equipmentWill occasionally climb stairs and work off elevated surfacesFrequently work with bio-hazards for Commercial Technicians onlyPhysical RequirementsAbility to sit, walk and crawl occasionallyAbility to stand, squat, kneel and dexterity to bend/twist neck and waist, frequentlyAbility to use hands repetitively and power/simple grasp constantlyAbility for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantlyPhysical ability to lift, pull and push products up to 50 pounds frequentlyPhysical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionallyAbility to carry items up to 6 feet occasionallyCompensation$50,000 to $69,000Why you might like working here:You love autonomy and the accountability for resultsYou like working for a family run company, market leader in the premium domestic appliance.You like working for a company that believes in the aspiration to do  it forever better and to be forever betterA competitive compensation package100% covered Life and long-term disability insuranceWellness discounts on medical premiums401k with company matchGenerous Employee Purchase programWellness and volunteer ProgramsEngaging Employee ActivitiesABOUT MIELEWhat does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment?  It takes more than offering average products, run-of-the-mill service or short-sighted actions.  It also requires the aspiration to do it forever better and to be forever better.  This stance accounts for a good working environment at Miele and the success of our products.Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally.  No matter if they are at entry levels or managers. Miele asks a lot of its employees.  They are expected to develop and manufacture worldwide market premium products that are Immer Besser.  In return, they receive the most valuable thing Miele can give them: that they themselves become Immer Besser - in all of their professional and personal abilities.  Immer Besser is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure.  We call this principle MAKE IT BETTER.  BE BETTER.   Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace.  EOE/AA:M/F/D/V