Job Description:

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Camping World is seeking an Operations Manager for our growing team.What You'll Do:Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairsSupervises daily Service Department activitiesSupervises shop personnel providing support with technical installationsTrains employees on new products and safety proceduresMonitors and reviews work schedules, customer letters and comments, technician productivity and labor control reportsTracks monthly departmental resultsReviews departmental budget with Service Manager to maximize installation sales and feesAssures productivity standards are metProvides "cradle to grave" customer serviceMay answer phones and provide assistanceMaintains a safe work area for customers and coworkersPerforms other miscellaneous duties as assignedMay cross train to perform other dutiesWhat You'll Need to Have for the Role:Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manualsAbility to handle multiple tasks, plan and prepare work schedules for optimum coverageAbility to communicate in a professional and tactful mannerAbility to prioritize work assignments & analyze and write reportsAbility to provide accurate and helpful information to customerAbility to handle problems and facilitate successful outcomesWillingness to accept additional tasks, duties andor direction from managementSome supervisory experience preferredBasic math skillsComprehensive knowledge of product installation activitiesWorking knowledge of the activities, methods, procedures and policies of a Service Department environmentGeneral knowledge of products, installation schedules, product prices and current sale itemsForklift experiencecertification preferred or ability to be certified requiredValid Driver's License RequiredMay lift up to 25 lbs. andor move up to 50 lbs. with assistive devicesProlonged periods of standing, stooping, crawling, and bendingExposure to heights and hazards related to working with electrical and welding equipmentEnvironmental conditions include heat, cold, humidity, noise, dust and wetness