Job Description:

Three Gen Hospitality Group was founded in 2017 by three Springfield locals who shared a passion for great food, excellent service and beautiful spaces! Since then, Three Gen Hospitality has grown to successfully operate three diverse restaurants in the Springfield area. We are seeking an enthusiastic, passionate, hospitality-minded FOH Manager to join our team.Job Description:The FOH Manager is an integral part of our Guests experience. This position requires enthusiasm, patience, problem-solving skills and foresight. We are looking for leaders who can promote encouragement and staff progression in a professional and positive culture. The right person will have excellent interpersonal skills to build rapport with employees and guests and be energetic and passionate about the restaurant industry with the ability to manage and inspire staff. The FOH Manager thrives in a fast-paced environment and understands what it takes to succeed in a dynamic restaurant. This is a salaried position with 40-45 hoursweek expected. The FOH Manager will report directly to the Director of Hospitality.Responsibilities:Lead FOH staff in the successful operation of servicePerform manager specific duties as assigned, including scheduling and staff educationCommunicate with the Chef about all kitchen-related issues, menu changes and updates relating to serviceControl the flow of serviceHandle Guest issues and complaints as necessary and in-line with our policies and valuesWork the floor, interact with guests, touch tables and avert potential problemsCreate a positive work environment for all FOH staff and promote cohesive teamwork between all employeesProvide an extraordinary customer service experience by working with the host staff to welcome guests and by "˜touching' all tables during serviceRecognize impending issues and take proactive steps to mitigate those issuesEnsure compliance with operational standards, health department regulations and all federalstatelocal laws; Always follow and enforce company policies and proceduresEnsure daily reports and paperwork are completedSkills and Qualifications:Values hospitality, excellence and integrityTakes a "coach and teach" approach with staff, clearly communicating expectations and ensuring compliance with policies and proceduresBuilds sales and controls costs while providing an exceptional experience for our guestsHas a training backgroundPossesses an ownership-driven mentality and a hands-on attitudeHas excellent written and verbal communication skillsAbility to problem-solve and create solutionsTwo years experience in restaurant or hospitality management preferredBenefits:Employee DiscountCompany Paid Direct Primary Care MembershipPaid Time OffOpportunity for AdvancementPaid TrainingRequirements Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role Proven customer service experience as a managerExtensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staffFamiliarity with restaurant management software, like OpenTable and PeachWorksStrong leadership, motivational and people skillsAcute financial management skillsBSc degree in Business Administration; hospitality management or culinary schooling is a plus