Job Description:

Call Center Director position is available that is a FULL TIME opportunity that is requiring 3 days onsiteweek in Morris Plains, NJ.Some highlights of the role - -Background in health insurance, medical or dental preferred-Will be responsible for ensuring an exemplary, frontline customer experience for our customers (members, providers, DDWI and brokers) that meets or exceeds SLA's and metrics-Develop and implement strategic plans to optimize call center performance and align with organizational goals and SLA of key accounts.-Lead supervisory team to oversee day-to-day operations, ensuring seamless and efficient call center activities.-Strong working knowledge and understanding of call center operational functions, including IVR technology, forecasting, metrics and other contact center software