Job Description:

Thermal Supply is a Daikin Comfort Technology company in the Pacific Northwest. We have 23 locations in the PNW. Thermal is a wholesaler of heating, air conditioning equipment parts, refrigeration and supplies.Overview: Responds to customer inquiries or complaints via the phone or in person at the branch sales counter regarding Thermal's products or services. Assist customers by writing up orders, quotes, and providing additional information as required to make the sale. Determines best method to resolve problems to ensure customer satisfaction and adherence to Thermal's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures and or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of Thermal's policies, procedures, practices, products, and services. There is a ton of room for growth in this company!Responsibilities:Execute all aspects of the counter sales function including order entry and answer branch phonesExisting account management - call on occasion to check on customer satisfactionServe as primary contact with accounts - develop excellent relationshipsProvide customers with product and delivery informationProcess purchase orders and requests for quotesProvide accurate information regarding availability of in-stock itemsRecommend alternate products based on cost, availability, or specificationsGenerate new and repeat sales by providing product and technical information in atimely mannerEducate customers about features and benefits of products in order to improve productrelated sales and customer satisfactionKeep current on competitive activity and pricingSupports and implements all Company promos with all customersOther tasks as assignedQualifications:General knowledge of Refrigeration/HVAC wholesale experienceProduct knowledge and understanding of the Refrigeration and HVAC industriesComprehends Thermal's Inside Sales, Warehouse, and delivery functionsExcellent knowledge of the products that Thermal Supply sellsExcellent verbal and written communication skillsAbility to multitaskShows good judgement and demonstrates calmness under pressure. Excellent computer knowledge including Microsoft Office and Proactive, self-motivated and willingly seeks opportunities to benefit Thermal SupplyPositive approach towards customers and fellow staff membersThinks creatively and identifies sales opportunitiesAble to communicate with customers in person or on the phoneGood organizational skillsQualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.