Job Description:

Help Desk Specialist Why join this organization as a Help Desk Specialist? Competitive CompensationLots of federal holidays.Great team and company culture!Overview of the Help Desk Specialist Role:Answer user questions about computer systems and softwareTroubleshoot computer problems and provide solutionsEscalate complex issues to the next level of supportDocument all support casesPreferred Qualifications for the Help Desk Specialist role:1+ years of experience in a help desk roleStrong technical skills, including knowledge of Windows, macOS, and Linux operating systems, as well as Microsoft Office Suite and common software applicationsExcellent customer service skillsExperience with SolarWinds products, such as SolarWinds Web Help Desk, SolarWinds Service Desk, and SolarWinds Dameware Remote Support#INAPR2024 #CBAPR2024