Job Description:

JOB TITLE: Client Service Representative - Claims REPORTS TO: Senior Vice President of OperationsEXEMPTNON: Non- ExemptDIVISION: Horton Risk Advisory SolutionsGENERAL DESCRIPTION - SummaryClient Service Representative - Claims will have a working knowledge of general insurance coverages, terms and procedures to provide support to the clients and Claims Advocates.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Input claims into EPIC, attach claim correspondence with claim updatesEscalate claim legal papers to AdvocateProvide telephonic claims customer service to internal and external customers with responses in a timely fashionAssist clients in resolving basic claim issues and identify issues to escalate to advocates when neededFollows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of client and carrier conversations, taking appropriate action and following up as requestedRelease and process carrier claims download in suspenseSupports claim advocates to flawlessly execute Horton's service strategy for each client, designed to create measurable value and efficiencies in the businessesPerform other duties as requested including exercising discretion and judgment prioritizing workloadKNOWLEDGE, SKILLS, AND ABILITIESProperty and Casualty License must be obtained within 75 days of the first day of New Hire OnboardingBasic knowledge of commercial lines insurance coveragesAINS designation or similar designation preferred within one year of hireAIC (Associate In Claims) or related designation preferredDemonstrate commitment to continuous learning by advancing insurance knowledge via training and obtaining insurance designationsProficient with Microsoft Word and ExcelThe employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management ProgramBEHAVIOR STANDARDMaintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and managementWORKING CONDITIONSFast-paced, multi-tasking environment requiring tolerance for schedule change and disruption with potential for travel.JOB PERFORMANCE STANDARDSThe job description is intended to describe the essential responsibilities The Horton Group requires. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the essential functions.PHYSICAL REQUIREMENTSAbility to:Perform work on a computer for extended periods of timeSitstand for extended periods of time in work areaGrasp objects using your fingers (fine motor skills)Communicate and speak in a clear, concise and professional manner both in person and on the telephone.Travel by air or ground transportation as required in performing job duties.Be able to lift and carry objects that weigh a minimum of 40 poundsNothing in this job description or in any other written documents or forms maintained by The Horton Group, creates, or may be deemed to create, an employment contract between The Horton Group and any of its employees.The Horton Group reserves the right to revise the contents of this job description, at any time, without prior notice to its employees.This job description supersedes any previous oral or written job descriptions.